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CUSTOMER CARE

PAYMENT OPTIONS
1. With a bank deposit at the following bank account:
Account Holder: Sioti Eirini
Account Number: 47600122205
Bank Name: National Bank of Greece
IBAN: GR5701104760000047600122205
BIC / Swift: ETHNGRAA

2. Via Paypal with an extra charge of 4€, to be payed by the costumer.
3. Cash on delivery. This option has an extra charge of 3,5€, to be payed by the costumer. Only for orders inside Greece.
4. With credit / debit card (VISA, MASTERCARD, MAESTRO). This option has an extra cost of 2€.

RETURN POLICY
You are not happy with your new ESIOT™ Sandals? If so please do the following.
1. Contact as between 10:00 – 18:00 via phone at+302103600041 or via mail at contact@esiot.gr.
2. If the shoes are not a suitable fit,  you have up to 10 days to return them and we will send you a new one with the correct size. 
Please send them back in an unused condition and in the original ESIOT™ box as you received them with the receipt or invoice sent to you. Also please include a notice that clearly states your personal information as well as mention the reason of return.
3. Pack the sandals carefully in their original box and a secure outer wrapper and send them back to the following recipient:ESIOT™ – 04 Ieronimou Kotsoni, 84200 Tinos Cyclades Greece.
Please send us your sandals by post only, such that we avoid any unnecessary delays. Customers are responsible for all return shipping charges.
Esiot.gr is not responsible for damages made by others due to transfer and delivery.

* This return policy is only for online purchases.

TERMS OF USE

The use of the webpage www.esiot.gr, the electronic store, and the services that it provides presupposes the visitor’s/user’s unconditional acceptance of the following terms of use, which are valid for the total content of pages, graphics, images, videos, files, photographs and all texts that are included in our website.
The individual commercial business of Eirini S. Sioti with the object of retail trade from sales business via post or internet, maintains the right to unilaterally modify or update the present terms and conditions of transactions, which take place through her online store, according to the needs and transactional morals.
Consequently, the visitor/user owes to his own interest each time, to assiduously read the terms and conditions before each transaction between him and the webpage www.esiot.gr of our online store.
1. General terms of transactions:
Our business through the website www.esiot.gr does everything that is possible to ensure the quality, plenitude and validity of all the elements and attributes that it mentions about the sold products and their respective producers.
And finally it exposes the pages of all the benefits and services of our webpage, maintaining every reserve for any technical or typographical mistakes that cannot be predicted or are involuntarily resulted or for operational interruptions of the website due to force measure.
Each order and purchase can take place from either a simple visitor of our webpage – a non-registered user, or a user – registered user.
2. Order Delivery (Realisation)
Our business commits that the order, given that the quantities and the products of each order are already stored in our business’  storage, will be given to the collaborating delivery company to be dispatched for delivery in seventy two hours (72 hours) the latest, starting from our delivery of the confirmation document to the client, be it via fax, or electronic email.
All visitors/users, registered or not will be able to ask for the delivery of the products of their order to a different address than that of the home address that they stated during the submission of their personal details.
All product deliveries are realised through the company under the name “SPEEDEX”, in Greece. There is though the option, after documented communication and agreement between our business and the client, for the products to be delivered to the client’s destination of choice with a different transport company or in any other way the client will propose, with the client’s responsibility, the client’s expenses and the client’s undertaking of any danger for the safe and in-time transportation of our frail and fragile commerce.
3. Merchandise pricing
The corresponding VAT percentage for each individual product, is already included in the prices shown next to each of our products, depending on the type of product, and is valid for the products that are for sale, exclusively for the quantities that are already stored in our company’s storage facilities. There is a special numbering system during the ordering process, that informs the visitor/user about how many items of each specific product are available at that particular moment in our storage facilities. For new quantities, or greater than that of our reserves, after communication with the providers and clients, we reserve the right to adjust the prices and in any case of law adjustments on VAT percentage determination.
4. Weight and destination dependant pricing
For delivery inside Greece, esiot.gr provides free shipping
For outside of Greece destinations, has a Worldwide Flat rate policy per pair (15€) and will be delivered via ground mail.
5. Payment options
The alternative payment options are the following:
a) With a bank deposit of the order’s cost in our electronic store’s bank account:
b) Via paypal, has an extra charge of 4€ payed by the client.
c) Cash on delivery, wherever possible, the moment that you receive the items ordered. The cash on delivery option has an extra charge of 3.5€, to be payed by the client. Only for orders inside Greece.
d) With credit / debit card (VISA, MASTERCARD, MAESTRO). This option has an extra cost of 2€.
6. Cancelling an order – Retraction rights
The client has the right to cancel or change partially or totally his order inside the time limit of twenty-four (24) hours from the receiving of the order confirmation letter sent by our company. The order cost is not refundable, but the client can order a new other product of equal or greater value than that of the cancelled/changed order.
The client has also the right to retract from the sale contract concerning products they bought from our electronic store (eshop), inside the time limit of ten (10) days. This time limit starts from the receiving of the merchandise, with the condition that the merchandise will be returned in the same condition that they were received, without deteriorations of their packaging, labels, expiration date, due to their particular nature and sensitivity to temperature and storing conditions, and accompanied by their receipt or invoice. The client is obliged to inform in writing and in time our company for their decision to retract, either electronically or via fax, or in any other safe way. The client is completely responsible for the immediate return delivery cost of the merchandise to our storage facilities, and after inspecting and decide their condition to be without deterioration and detrimental faults, the money that were deposited for the merchandise’s acquisition are refunded, in legitimate time, and after communication between company and client, and in the same way that the client chose to pay for his order.
7. Responsibility and damage restrictions
The website www.esiot.gr of our electronic store can not guarantee therefore is not responsible for any kind of damage, not even caused by negligence, direct or indirect, positive or negative, that is caused to the visitor/user of the pages, that will be the result in any way from mistakes, incapabilities, omissions, or loss of data during the use of the current terms to which they proceed under their own initiative and responsibility.
In every case of social network use by our website’s visitors of users, when there is mention of our electronic store, products, comments, opinions or anything else, it is pointed out that our website has no obligation regarding preventive monitoring.
8. Transaction security – Privacy Policy
The privacy of our visitors/customers and the transaction security is a major priority for us. Your electronic address, full name, home address, and phone number are necessary information in order for your registration or to make a purchase of your desired merchandise.
Your data is registered when you make an order through our website or via electronic mail or by phone. In case of purchase your personal data is stored and maintained by us. This information is used by us only to facilitate the order and delivery process, for reasons of management and analytics inside our company.
In no case your data will be transferred towards third parties outside of our partner companies, which are selected to complete your chosen merchandise orders and their delivery.
Our electronic store guarantees to every user / visitor that it will not proceed to selling, renting or in any way make public or share their personal data to any third party institution.
Our website www.esiot.gr can channel their user’ / clients’ personal data to third individuals or legal individuals, only if it is ordained due to conformity to the relative law provision and the local authorities.
We have to point out though, that according to the modern means of technology there is no way to guarantee in an absolute way the security of data transfers through the world wide web. The user / visitor is responsible for the transfer of personal data through the web.
For the best use of the website www.esiot.gr we use cookies, like most other companies that offer web services.
Cookies are small text files that are stored in every visitors’ / users’ hard drive and take no information from any file or document of their personal computer. Cookies are part of the visitors’ / users’ browser, so that we are allowed to recognize their device the next time they use our website.
Most browsers accept cookies automatically. Every visitor / user can set their browser in such a way so that they are either notified on the use of cookies in a selected service of our website, or not allow their use. Our website allows registration and purchasing without the use of cookies.
9. Intellectual rights
The total content of the webpage www.esiot.gr or our electronic store that is composed by text, graphics, images, photographs, videos, logos, choice of operation and settings of it are the intellectual property of Eirini S. Sioti, residing at 04 Ieronimou Kotsoni, 84200 Tinos Cyclades Greece. All of the above are protected under the relative provisions regarding intellectual property or / and the provisions of logos of the Greek law, European and the international conventions.
Copy, reproduction, distribution, transfer or manipulation of the public regarding the logotypes, images, distinctive features, graphics, names that represent the individual business of Eirini Sioti and their webpage.
10. Applicable law and jurisdiction
Any possible litigation or objection or claim or demand that arises or is associated with the present contract of accession is governed by the regulations of the Greek legislations. Competent is the court of law of Athens.

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